Participant information about the program

Veritas Training Group is an approved Registered Training Organisation with the Department of Education, Employment and Workplace Relations (DEEWR).

All approved Registered Training Organisations are required to provide you with assistance, and where applicable, to your nominated Employment Service Provider, regarding the Productivity Places Program – Job Seekers. 

What types of information must we provide to you?

The information we must provide you with may be easily accessed in a range of mediums.  This can be include (but not limited to):

from our website, course information packs mailed to you, telephone communications, email, through your Employment Service Provider, open workshops, letters of correspondence

In the information provided or accessible to you, we must include content regarding:

• Information and explanations about the Productivity Places Program – Job Seekers
• A detailed description of eligible vocational qualifications, including an outline of the delivery mode/s and hours
• Support to consider other options, eg if a course is fully booked and how you can reapply.  Advise your ESP with regard to when we may be able to offer you a position on courses
• Assistance in making informed choices about course suitability, qualifications and how you may benefit from participating in a course.  This can be done in conjunction with your ESP. We may also provide you with access on other courses, including providing you with organisation details that may best support your interests.
• All eligible participants must be assessed for their capacity to benefit form training.  Assessment can be done either by your referring ESP, directly with the RTO, or conjunctively and includes items such as: any educational requirements and/or any Recognition of Prior Learning you may wish to seek.
• As part of the enrolment, we must also provide you with a Privacy Notice and Statutory Declaration.  We maintain a copy of these signed statements on each participant file as part of the enrolment requirements for each participant. 

As a Registered Training Organisation, issuing you with relevant Australian qualifications, you must provide us with; and we are permitted to collect and provide certain information, as required to enrol a participant into the program. We are permitted by legislation to provide under this program, your enrolment details to DEEWR for the purpose of enrolment and participation.

Factsheet on Productivity Places Program

Productivity Places Program - Your Rights & Responsibilities

Click here to download Adobe Reader

Reporting requirements for training outcomes

There are several reporting requirements under the Productivity Places Program.  Most of these are undertaken by Veritas Training Group.  In most cases, our reporting requirements are for:

            Advise DEEWR of our enrolment (electronically)
            Advise DEEWR that you have commenced your course
            Advise DEEWR that you have completed your course
            Advise DEEWR of any cancellation or transfer of enrolment

Other times we provide reporting may be for various reasons and may include:
            That you have been suspended from a course
            That you are withdrawn from a course
            That attendance is not sufficient

We are permitted to provide these details to your Employment Service Provider, as required. 

We also collect and provide details of any Credit Transfers or Recognised Prior Learning granted prior to enrolling a participant.

Change in Enrolment

If you would like to change from one eligible qualification to another eligible qualification, you may do so, as long as you have not commenced the original qualification and the commencement date has not passed.  You may also change to a different RTO, as long as the commencement date has not passed.  For registered job seekers, we would require your Employment Service Provider to provide us with written notification that they agree to any changes.

Confirmation of Enrolment – (COE)…
                    Communication with RTO, ESP and Students

Students must be enrolled no later than one week prior to the commencement date of training for the eligible vocational date.  Additionally, we are unable to submit a COE more than 6 weeks prior to the commencement date of the eligible course.

An eligible participant must have provided the required evidence, supporting their eligibility in the program, prior to being able to be provided with a Confirmation of Enrolment (COE). 

All participants will be enrolled through the required site, as prescribed by the Department of Education, Employment and Workplace Relations (DEEWR). Once a student has been approved, we will forward to the student and their preferred Employment Service Provider (ESP), a confirmation letter within 5 days.  A copy of this letter will be maintained in each participant file provided with a letter.  The letter will confirm the students course details, including course commencement date and training site.  

Should a student be referred by an Employment Service Provider (ESP), and we are unable to provide the student with the appropriate course, will are required to provide these details to The Department of Education, Employment and Workplace Relations, and the referring ESP within 5 working days.

Statutory Declaration

All eligible participants will be required to sign and provide Veritas Training Group with a Statutory Declaration.  This collected as part of the confirmation of the participant’s eligibility status; and, declares all the information provided by the participant to be true and correct.  In addition, the statutory declaration is confirmation that the participant is not in receipt of additional government funds to undertake any part of the eligible vocational qualification covered by contributions under this program.

Participant Roles and Responsibilities – (summary)

It is the participant’s responsibility to provide all evidence requirements to participate in a course under the Productivity Places Program.

Participants attending courses with Veritas Training Group have a duty to others and themselves to;

• Display and conduct themselves in a respectable and suitable manner, that would be considered appropriate behaviour. 

In summary, this can include: (examples only)

• Meeting the agreed Start and Completion of your qualification. 

Afterall, you are taking a position that someone else may have missed out on.

Maintaining required attendance. 

Displaying polite and courteous manners.

Meet any participation requirements that may be required by your Employment Service Provider.

Provide us with a suitable explanation and adequate notice for any non attendance.

Withdraws, is expelled or seeks a temporary suspension from attendance.

Should a student fail to perform appropriately to course standards, whilst participating in the program, we are required to advise the referring ESP and DEEWR with these details within 5 working days.

A student handbook (link) is available on this site for you to access with more details that all students are expected to provide to one another during course hours and for the duration of your course.

In the instance of a student attending a course, where their personal behaviour is considered by Veritas Training Group, we reserve the right to refuse the participate any further access to attending the course.

Productivity Places Program - Your Rights & Responsibilities

Click here to download Adobe Reader

Participant Support and Assistance

If you are referred by an Employment Service Provider (ESP) for an approved course and the course is already fully booked, we may be able to assist you in other suitable course options, or you may re-apply when more places become available.  Additionally, we are able to place you on a course waiting list and can provide these details to your Employment Service Provider.

To avoid any delays, we highly recommend prospective eligible students to contact us, prior to seeking approval with their preferred Employment Service Provider (ESP).  We can assist you and provide you with more current details of your preferred course. Please call our office on 1300 764 324.

You may also wish to seek other types of supportive assistance and may find these contacts helpful.

• Productivity Places Program www.dest.gov.au/productivityplaces  
• Industry Demand (Priority Occupations) www.productivityplaces.deewr.gov.au  
• Registered Training Organisation (NTIS) www.ntis.gov.au (provider number QLD 31358) http://www.ntis.gov.au/?/rto/31358
• Language, Literacy and Numeracy Program (LLNP) www.llnp.deewr.gov.au   
• Pre-vocational and barriers to employment (assistance) www.accesstraining.dest.gov.au  
• Complaints and Appeals (about RTO) productivityplaces@dest.gov.au  or phone 13 38 73
• Complaints about Employment Services Providers (ESP’s) 1800 805 260
• Translation/transcribing services (documents not in English)  www.naati.com.au  
• Dept of Employment, Education and Workplace Relations (DEEWR) productivityplaces@dest.gov.au or 13 38 73
• Skilling Australia Hotline 13 38 73 www.dest.gov.au/productivityplaces  
• Privacy Act Complaints (collection of information) 1300 363 922
  
  
• Working with Young People and Children

NSW     www.kids.nsw.gov.au/director/check.cfm or (02) 9286 7219
QLD      www.ccypcg.qld.gov.au or 1800 113 611
WA       www.checkwwc.wa.gov.au or (08) 6217 8100 or 1800 883 979
VIC       www.justice.vic.gov.au/workingwithchildren  or 1300 652 879

Complaints and Appeals

All Registered Training Organisations are required to have policies and procedures in place to address Complaints and Appeals.  This is required under the Australian Qualifications Training Framework (AQTF) standards.

For Registered Training Organisations

Should you have a complaint or would like to make an appeal regarding a decision made, initially, you should endeavour to rectify this at a local level. This may be done with your trainer or if you feel you are unable to discuss this with your immediate trainer, you can contact our General Manager directly.  Any communications are regarded in strict confidence and will be addressed as required by the arising circumstances. 

Veritas Training Group has written policies and procedures for complaints and appeals. Link to our site info.

Veritas Training Group is committed to address any arising concerns quickly, fairly and in a timely manner.

For Employment Service Provider’s (ESP) – for registered job seekers

Should you have a complaint with your ESP, you should endeavour to rectify this at a local level. If you are not satisfied with the outcome, you should call the Job Network Customer Service line on 1800 805 260.

Should you feel uncomfortable discussing any arising concern with your Employment Service Provider, we invite you to share your concern with us, as we may be able to address the matter on your behalf.  Again, we assure you; all communications are regarded in strict confidence.

Questions & Answers for Eligibility & Enrolment

Recognised Prior Learning (RPL) or Recognition of Current Competency (RCC)…

Registered Training Organisations (RTO) must offer to all students an opportunity to seek Recognition (RPL), under the Australian Qualifications Training Framework (AQTF) standards. 

For eligible participants of the Productivity Places Program

Participants can achieve Recognised Prior Learning (RPL), either through having previously undertaken training, work practice, or through their life experiences which may be relevant to the particular course of study they undertake.  RPL is the recognition of skills and knowledge you may have gained through your working life or may have participated in, in day-to-day activities you may be involved in, such as volunteer services.

The self assessment form does not provide a participant with automatic recognition. 

In some instances, a student may be able to provide “sufficient” evidence for part of a unit they are seeking RPL credit for; however, are unable to provide evidence of “currency” for the skill. The self assessment form is part of the enrolling process, where a student can may make a judgment of their skills and if the are able to provide “sufficient and current” evidence of the skill.

Questions and Answers for RPL / RCC

Contact our Student Liaison Officers, toll free 1300 764 324.

Credit Transfer (CT)…

What is Credit Transfer?
Credit transfer is where you may have previously completed a qualification, or a stand alone unit of competency, within a qualification, and the unit of competency can be recognised as being identical to a unit of competency within a qualification you wish to complete.  Credit Transfer (CT) can sometimes also be considered, Recognition of Current Competency (RCC). 

When can credit transfer be applied in courses / qualifications?
Example
Imagine you worked in the Hospitality Industry as a bar person, making fabulous cocktails. To work in the bar, you would be required to hold the accreditation: THHBFB09B Provide Responsible Service of Alcohol (RSA).  This is known to be a “Unit of Competency”.  This unit of competency makes up only part of the units with a full qualification.

Now, imagine if you had successfully completed your RSA course and were granted an accreditation for the unit of competency, THHBFB09B.  Would you necessarily expect to have to complete this part of the course again?  You have already successfully completed this unit. 

In this instance, you can be provided with a Credit Transfer (CT). 

When can credit transfer not be applied?
Credit transfer can not be applied when the unit of competency can not be recognised as being “current” to meet all of the underpinning skills and knowledge that apply to the unit a competency.

Example
Imagine you worked in the Hospitality Industry as a bar person, making fabulous cocktails.  To work in the bar, you would be required to hold the accreditation: Responsible Service of Alcohol (RSA). And, that 5 yrs ago, you had successfully completed a course for this “unit of competency”.  However, you now have not worked in the Hospitality Industry for some time and you have not completed another Responsible Service of Alcohol course.  Can the unit of competency be “Credit Transferred”? 

In this instance, No.  Why? Because the “Unit of Competency” would not be able to be recognised to meet the “current” requirements that would be applied to be granted “Credit Transfer (CT)”.  We must question the “currency” of the Credit Transfer.  Read more….

How would you have “current”, “skills and knowledge” if you have not worked in the industry?
How have you kept up with “current” and new legislation (which forms part of the requirements of the current version of the unit of competency?)

Example
You completed your Responsible Service of Alcohol (RSA), 5 yrs ago.  At this time, the unit of competency had a code, THHBFB09A.
The current unit of competency code for Responsible Service of Alcohol (RSA) is now, THHBFB09B. 

In this instance, the ending letter of the code, (A) is not current, whilst (B) is current. An automatic Credit Transfer can not be granted in this instance. 

When can a Credit Transfer (CT) be granted?
A Credit Transfer (CT) can be granted when a unit of competency can be recognised as meeting the current requirements for the underpinning skills and knowledge required within a unit of competency. 

Example
You completed a Responsible Service of Alcohol (RSA) course last year.  The unit of competency code was THHBFB09B.  You have enrolled into a Hospitality course and this same unit makes up part of the course.  You would not have to complete the unit again; you could be granted a Credit Transfer for the unit, as it would be recognised as “current”.  You could simply provide the accreditation you were awarded at the time, for a Credit Transfer.

I have completed a course recently, can I apply for any Credit Transfers (CT)
Under the Program Guidelines, a participant may receive up to a maximum of 25% Credit Transfer when enrolling into a qualification, as part of the eligibility criteria of the Productivity Places Program. 

Example (not being eligible)
A full qualification may be made up of 10 different units of competency.  You could apply for up to 25% Credit Transfer.  However, if you have
successfully completed more units of competency, and they are identical to the units of competency being offered as part of the qualification you are enrolling in, you will not be eligible to participate in the course. 

Example (being eligible)
If you have completed, for instance, only 2 units, and these make up part of the units within the qualification your are enrolling in, you would meet the Program requirements and would remain eligible.  You would be within the 25% maximum Credit Transfer that may be granted.

Legislation

• Copyright Act 1968

• Discrimination Legislation:
              Racial Discrimination Act 1975
              Sex Discrimination Act 1984
              Disability Discrimination Act 1992; and
              Human Rights and Equal Opportunity Commission Act 1986

• The Crimes Act 1914
• Privacy Act 1988 (Participant Confidentiality/Personal Information)
• Freedom of Information Act 1982

• Working with Children

NSW     Commission for Children and Young People Act 1998 (NSW) www.kids.nsw.gov.au/director/check.cfm or (02) 9286 7219
QLD      Blue Card: Commission for Children and Young People Act 1998 (QLD) (RTO obligations) www.ccypcg.qld.gov.au or 1800 113 611
WA       Working with Children (Criminal Record Checking) Act 2004 (WA) (RTO Obligations) www.checkwwc.wa.gov or (08) 6217 8100 or 1800 883 979
VIC       Working with Children Act 2005 (VIC) (RTO Obligations) www.justice.vic.gov.au/workingwithchildren or 1300 652 879

• National Police Check for Working with Children criminalrecords-clientservices@afp.gov.au (02) 6206 3333 & fax (02) 6287 0269

Centrelink - giving you options

Are you planning to study or undertake training (or currently studying or undertaking training)?   13 2490

Also includes:

Looking for work (under 21)
Youth and student services
New Apprentices (apprentices and trainees)         13 3633

Abstudy     13 2317

For information in languages other than English  13 1202

Are you Looking for Work?     13 2850

Also includes:
Self employed or a farmer
In crisis or needing special help
Recently moved to Australia to settle

Are you planning for or needing Help in Retirement?    13 2300

Also includes:

Aged Pensioners
Needing help after someone has died

Are you someone who is ill, Injured or has a Disability?  13 2717

Also includes:
Caring for someone who is frail aged,
ill or who has a disability.

Are you a Parent or Guardian?   13 6150

Also includes:
Separated or divorced
Family Assistance Office

BRISBANE Career Information Centre

Ground Floor, 340 Adelaide St Brisbane 4000
1800 627 175     career.information.brisbane@centrelink.gov.au Visit Centerlink's internet site at      www.centrelink.gov.au

Centrelink Locations

Office hours are generally 8.00am to 4.30pm (Fortitude Valley-8.00am to 4.00pm.)  National Office      (02) 6244 7788.

Holidays

During public holidays, school holiday periods and other gazetted public holiday periods (respective to each state), training courses under the Productivity Places Program, will not be required.  During these periods, participants who may have family responsibilities will be able to care for children for the holiday period.  For job seekers, this can allow you the opportunity to seek paid employment opportunities, during this period. For respective state or location public gazetted holiday and public holiday periods, attendance is not required for the period. 

Where holiday periods occur in the duration of a course, these holiday periods have already been included in the course commencement date and expected completion date.

During all gazetted public holidays, our office will not be attended.  This is generally the same for students who may be studying courses on-line and by distance and will depend upon your particular state respectively. 

Course Costs

For eligible participants in the Productivity Places Program, there are no associated course costs.  All course costs are covered by the funding provided.  This includes and course materials and resources for the duration of the course. In some instances, excursions are a part of courses.  Where this is the case, Veritas Training Group covers the costs of these excursions as part of the course.  However, Veritas Training Group does not cover the cost of any meal requirements.

Qualification Units

The packaging of this qualification follows the requirements of the Business Training Package BSB07 which requires ten (10) units for the qualification BSB20207 Certificate II in Customer Contact.

BSB20207

Qualification Units

The packaging of this qualification follows the requirements of the Business Training Package BSB07 which requires twelve (12) units for qualification BSB30207 Certificate III in Customer Contact.

BSB30207