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Certificate II in Customer Contact (BSB20207)

Who is this course for?

This course is a

FREE COURSE!

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out how.

The course is especially designed for those whose are interested in  aspects of business administration.

Successful completion of this course can lead to careers as:

• Call/Contact Centre Agent
• Customer Service Representative
• Senior Customer Service Representative
• Telesales Representative

The course allows students to learn a multitude of functional roles within the business environment .  Its really a matter of choosing the role that best suits you.

The diversity of the units selected for this qualification allows students the choice to work in a vast range of areas and therefore creating new job opportunities.

Qualifications

Most people undertake this particular qualification at either secure jobs or are seeking jobs to earn extra money.  This course offers the flexibility  and the opportunities   to work in many different  dynamic industries.

Commercial Offices, Chemists, Doctors Surgeries, Accountants, Solicitors, Hotels/Motels, Libraries, Small Business and shops, Travel agents, Banks, Recruitment Agencies, Training Organisations and many more.

What you will learn in this course

The course aims to give you knowledge and skills required to work in most areas of Business and call centres. The Certificate requires (12) units of competency.

Core Units
BSBCCO301A   Use multiple information systems
BSBCUS301A   Deliver and monitor a service to customers
BSBOHS301B   Apply knowledge of OHS legislation in the workplace
BSBPRO401A   Develop product knowledge
BSBWOR203A  Work Effectively with others
BSBWOR301A  Organise personal work priorities and development

Elective Units
BSBADM304A  Design and develop text documents
BSBCMN301A   Process customer complaints
BSBCMN213A   Produce simple word processed documents
BSBCMN214A   Produce simple spreadsheets
BSBMGT401A   Show leadership in the workplace
BSBPRO301A   Recommend products and services

Learn with hands-on experience

The units that have been specially selected in the course allow participants to learn the latest in computer program software technology. How to demonstrate leadership skills in the work place and deliver quality to service to customers. You may already have some skills and experience that will give you a head start through Recognition of Prior Learning (RPL).

The Employers’ Choice

Employers seek candidates who have completed this course. The combination of the selected units demonstrates to Employers that you have up-dated your skills to meet their current needs. Employers recognize the need to have great staff that can do jobs required to run a successful business. You’re a key player. Employers need people who know how to use the latest technology, use the latest software and business systems. Make every thing run smooth. You’ve got the JOB!

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