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Certificate II in Business (BSB20101)

Who is this course for?

The course is especially designed for those who are interested in aspects of business administration.

Successful completion of this course can lead to careers as:

• receptionist
• office administration
• clerical
• personal assistant
• word processing operations
• data entry operators
• pay accounts
• purchasing / ordering and more

The course allows students to learn about a multitude of functional roles within the business environment. It’s really a matter of choosing the role that best suits you.

The diversity of the units selected for this qualification allows students the choice to work in a vast range of areas and therefore creating more job opportunities.

Qualifications

Most people undertaking this particular qualification have either secure jobs or are seeking jobs to earn extra money.  The opportunities that this course offers to work in many different industries are dynamic.

Commercial Offices, Chemists, Doctors Surgeries, Accountants, Solicitors, Hotels/Motels, Libraries, Small Business and Shops, Travel Agents, Banks, National Companies, Recruitment Agencies and many more.

What you will learn in this course

The course aims to give you knowledge and skills required to work in most areas of Business Administration. The Certificate requires twelve (12) units and you will learn about:

BSBCMN107A Operate a personal computer
BSBCMN108A Develop keyboard skills
BSBCMN202A Organise and complete daily work activities
BSBCMN203A Communicate in the workplace
BSBCMN204A Work effectively with others
BSBCMN205A Use business technology
BSBCMN208A Deliver a service to customers
BSBCMN211A Participate in workplace safety issues
BSBCMN213A Produce simple word processed documents
BSBCMN214A Create and use simple spreadsheets
BSBCMN216A Create customer relationships
BSBCMN217A Process customer feedback

Learn with hands-on experience

The units that have been specially selected in this course allow participants to learn the latest in computer program software technology.  Use computer programs to create letters and reports required in business and work smart in a business environment.  You may already have some skills and experience that will give you a head start through Recognition of Prior Learning (RPL) - see below.

The Employers’ Choice

Employers seek candidates who have completed this course.  The combination of the selected units demonstrates to Employers that you have up-dated your skills to meet their current needs.  Employers recognize the need to have great staff that can do the jobs required to run a successful business.  You’re a key player.  Employers need people who know how to use the latest technology, use the latest software.  Make everything run smooth.  You’ve got the job!

VTG Learning is Easy

Reference Pages

• Fee Support

Reference Documents

Credit your existing knowledge with Recognised Prior Learning

BSB20101 RPL Self Assessment FormRPL Student Notes
Certificate of Completion (Sample Only)

More questions? Check out our Frequently Asked Questions:

FAQ

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